Talking Point

London Stadium Survey 2018 - The results

The results from the London Stadium survey are in with 4,396 match going supporters filling it in – we are able to publish today a true reflection of West Ham fan’s updated perception of the London Stadium, one year on from the last survey.

The survey was promoted by several West Ham websites, blogs and social media channels led by and

The board won’t like these results which suggest a significant worsening of attitudes towards the London Stadium by West Ham supporters.

After twenty months in the London Stadium do you believe that the move was a good idea?

Yes 22%
No 55%
Not sure 23%

West Ham’s Official Poll before the move showed that 85% backed the move, 10% wanted more information and 5% were against the move to Stratford. These latest results show a majority now think the move was a bad idea on hindsight.

When will the London stadium feel like our proper home?

It does already 6%
2-5 seasons 29%
6-10 seasons 16%
+10 seasons 8%
It never will 41%

There appears to shift that the London Stadium will never fill like our proper home, maybe it is generation thing with the new generation of supporters never knowing the difference in the future.

If you are a season ticket holder do you plan to renew for next season?

Already have 13%
Yes 26%
No 13%
Not sure 15%
Not a season ticket holder 27%
On the waiting list 6%

This indicates that around 66% of those filling out the survey claim they are season ticket holders which account for 2,850 supporters.

This means 550 (19%) say they have already renewed their season tickets, 1,142 (40%) plan to renew before the 1st June deadline, 502 (18%) say they will get up their season ticket at the end of this season, 656 (23%) are undecided at the moment

With 52,000 season ticket holders that means as many 9,360 will give up their seats if their answers are true and they follow through.

If you are a season ticket holder have you ever used ticket exchange functionality for matches you can’t make?

I never miss a game 18%
Yes sometimes 18%
Yes, every time I can’t go 7%
I prefer to sell it myself or forward to a friend or family 33%
Not worth it financially 18%
I prefer to leave my seat empty 6%

So this indicates only 25% have used Ticket exchange with a larger majority preferring to sell or give their tickets on themselves. One of the big reasons for so many empty seats at games.

What is your view on the general matchday atmosphere at the London Stadium in terms of volume and support for the team?

Excellent 3%
Good 24%
Average 48%
Poor 25%

What is your view on the quality of stewarding and security taking into account the last game you attended at the London Stadium?

Excellent 1%
Good 10%
Average 34%
Poor 55%

Perhaps not surprising considering the shambles at the West Ham v Burnley game.

What is your view on the quality, choice and price of food and drink within the London Stadium?

Excellent 1%
Good 12%
Average 42%
Poor 45%

What is your experience of the London Stadium sight lines and views of the pitch from your seat?

Excellent 13%
Good 35%
Average 28%
Poor 24%

What is your experience of travelling to and from the London Stadium taking into account walking, public transport or car?

Excellent 10%
Good 27%
Average 29%
Poor 34%

How do you rate your general match day experience at the London Stadium?

Excellent 3%
Good 25%
Average 43%
Poor 29%

West Ham have been criticised by some for not paying enough in the contribution to the transformation costs and running costs. Do you think West Ham should pay more?

Yes 46%
No 36%
Don’t know 18%.

Do you think West Ham will become a regular top six club within the next five years as a result of the move to the London Stadium?

Yes 3%
No 86%
Not sure 11%

Do you think West Ham will kick on to the next level and become a top four team within ten years as a result of the move to the London Stadium?

Yes 4%
No 83%
Not sure 13%

Do you think the West Ham board are doing a good job?

Excellent 1%
Good 4%
Average 26%
Poor 69%

How well does West Ham value you as a supporter and listen to fans concerns?

Excellent 1%
Good 5%
Average 30%
Poor 64%

Full results of this survey can be found HERE

These results together with 1,750 additional comments were sent to David Sullivan, David Gold and Karren Brady this morning.

A copy of the additional comments can be read HERE

Talking Point

Murdered West Ham season ticket holder to be remembered

Murdered West Ham Season Ticket Holder Sami Sidhom will be remembered this afternoon on the 18th-minute mark of the West Ham match with Manchester City with supporters inside the London Stadium joining in with one-minute applause. The club will put up a photo of young 18-year-old Sami on the big screens after consultation with his family but the applause will be fan-led initiative requested by his friends.

The Queen Mary law student from Forrest Gate was stabbed to death on his way home from the West Ham v Stoke City game on 16th April although the murder is not thought to be football related at this time. His father says Sami was not wearing his West Ham football scarf or shirt and was miles from the ground, so he doesn’t think the attack was football-related.

While the West Ham game kicks off there will also be a peace walk from the Fox and Hound pub in Forest Gate to Woolwich, organised by Sami’s neighbour, Annu Mayor. Those wishing to attend should meet at the pub at 2:15 pm on Sunday.

 Sami had been a season ticket holder in Sir Trevor Brooking upper stand block 217 since the Hammers moved to the former Olympic Stadium opened in the summer of 2016.

A 22-year-old was arrested last Monday on suspicion of the 18-year-old student’s murder but he has since been bailed to return, pending further enquiries, to a date in late May.

Officers are still asking for any witnesses or anyone with information to get in touch.

Det Chief Insp Mark Wrigly said: “I appeal to those people in the community who know what took place or who is responsible to come forward and give Sami’s family the justice they deserve.”

Anyone with information should call the incident room on 020 8345 3715 or via Twitter @MetCC.

Alternatively, you can contact Crimestoppers anonymously on 0800 555 111.

Talking Point

2018 London Stadium Survey

Just over one year ago we ran the first London Stadium survey in March 2017.

Supported by a number of different West Ham websites, blogs, social media accounts including WHUISA, the survey was completed by 6,356 match going supporters.

The 2017 survey results were published last year at

The 2018 survey takes around three minutes to fill out and is designed only for those who have visited the London Stadium in person to sample one or more West Ham games this season. Please base your answers on your most recent visit to the stadium to recognise areas which may have been a problem at the beginning but have since improved.

We would like to encourage as many season ticket holders, claret members and general admission ticket supporters to answer this questionnaire as possible so please spread the word far and wide on forums and social media. This is designed to be an independent survey of supporters and not affiliated one particular West Ham site, blog or social media channel.

Fill in the 2018 London Stadium Survey HERE

Talking Point

Badly injured Hammer in Thailand needs help

A West Ham fan who was born in Dagenham and lived for several years in Plaistow, a stone’s throw from the Boleyn Ground needs help after suffering appalling injuries in Thailand in a motorcycle accident.

Hammer Harry Cross had been travelling Southeast Asia for the last 5 months. On his way to extend his travel visa, Harry was riding a motorcycle near Kanchanaburi in Thailand, obeying the road rules, wearing a helmet and jacket when he was struck by a sugar cane truck turning across his path. The truck dragged him nearly 15 metres, in the process badly injuring Harry’s right leg from above the knee.

Harry was rushed to the local hospital in a serious condition. Further scans showed he had a shattered pelvis, multiple double bone breaks to his leg and three broken ribs to go with the seriously injured leg. He was rushed into surgery where they were unable to save his leg and amputated above the knee. Harry is now in the ICU in Thailand, he is conscious but obviously in a lot of pain. Unfortunately he did not have travel insurance, his motorcycle was legally registered and therefore had insurance which covers some of the medical bills, but in reality only a VERY small percent.

The truck driver has told police it was not his fault and therefore it will go to court which could take months, if not years for any compensation.

His gofundme page set up by a friend says: “he is not looking for a hand out, he is merely looking for some support, bear in mind that past the medical bills there is going to be a huge journey ahead for him, with the need for a prosthetic leg down the track and learning to walk again.”

His friend and fellow West Ham fan Charlotte Brett-Hogan explained the pair of them worked behind the bar at the East Ham Working Mens Club on match days when West Ham were at the Boleyn Ground. Charlotte said he is a mad West Ham fan and has two tattoos of the Irons.

You can give to his GoFundMe page here

Below is a video made by his parents who have flown out to Thailand to be with their son.

Talking Point

WHUISA Statement on march

The West Ham United Independent Supporters Association (WHUISA) wishes to register its disappointment that the group has been unable to gain permission to hold a peaceful, lawful demonstration this Saturday, 10th March 2018.

Correspondence received today from Newham Council stated “it would be beneficial to all parties if we could postpone for a short period of time to give everyone time to consider a proposal which would be safe for participants, without substantial disruption to the road network and agreeable to stakeholders, landowners and those with responsibility for safety in the area.”

Since Thursday 1st March, the WHUISA committee has worked tirelessly with the authorities in order to comply with all proper regulations and procedures needed to hold a march. On behalf of the WHUISA committee, we would like to thank all those who have been involved with the efforts including the hundreds of new members who have joined us. The issue of a protest march will not be raised again until the WHUISA AGM later in the year, details of which will be sent to members.

Claims were also made that the group is affiliated with the Mayor of London’s office. This is untrue. WHUISA is a resolutely non-political, democratic, completely independent organisation, proudly affiliated to the FSF and will continue to work for the benefit of all West Ham United supporters and to hold the board to account.

We believe that this commitment to transparency is a fundamental requirement of WHUISA’s role as a voice of West Ham fans. All our work is done in consultation with our members so we hope if you are not already a member you will now join us now for just £1 (

West Ham United Independent Supporters Association Committee – 6th March 2018

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